Here’s more fun and exasperation from the ‘friendly skies’ courtesy of BOTH British Airways and Virgin Atlantic. While we snicker…and wince, let’s run a lint brush over our own businesses and see where we may be equally culpable. Let’s remove a few such ‘passion killers’ from the experience of our own customers and we’ll amplify loyalty, rebuying, referrals AND business success.
© Omar Khan 2009. All rights reserved.