Monthly Archives: August 2009

Nantucket Confidential

Apparently Omar has left just enough cigars and wine in Nantucket for me to enjoy myself! Had my martini with blue-cheese-stuffed olives at the bar last night, with Mitch doing honors once again. (You can see Mitch in the August, 2008 postings of Nantucket Journal here on the blog.) We had the chef’s eight-course tasting […]

The Nature of Client Value

Consultants often congratulate themselves gratuitously on providing great service, caring about their clients, being trusted advisers, etc and ad nauseum. Here is a simple but non-negotiable check-list to ascertain whether you are really providing premium relationship value — value by virtue of a client relating with you — over and above the type of general […]

The Opportunty Cost of Non-Communication!

We’ve just been at the Shaw Festival and saw a superb production of “The Devil’s Disciple”. While it has many themes, one of the most intriguing is the story of the British General Burgoyne. Burgoyne is known as the man who lost the Battle of Saratoga, a decisive turning point in the Revolutionary War. The […]