Category Archives: Uncommon Sense

Education Matters More Than Schooling

I embark upon this with a wee bit of trepidation. I hardly think we as a nation or a planet, can claim to be ‘overschooled’.

In the United States, schooling is often catastrophically poor. Bulging classrooms, over-extended teachers with dubious qualifications, indifferent students who have been conditioned to think of attending school as a ‘necessary evil’.  In other parts of the world, illiteracy is a major issue, and certainly deprivation of schooling is a major means of keeping women marginalized in many deplorable regimes, for example.

So I’m all for more schooling where it’s absent, and better schooling where we have infrastructure and a system of schooling, but where the reality is children aren’t learning as we would hope. We see heart-breaking examples of lack of math skills, the inability to compose a simple sentence, and shocking ignorance relative to basic historical facts. This means in short, we can’t solve or understand key problems, express ourselves accurately and compellingly, or know the context for much of what is happening in our own country and around the world. How do we function as citizens without this?

However, there is an even more pernicious problem that afflicts those who have been schooled to the nth degree. As someone who attended Oxford University and then Stanford Law School, before hiving off into behavioral psychology, I know many who have the gloss of what are allegedly great educations. And doubtless the curricula in question are wonderful — as far as they go, anyway.

There are nevertheless three issues, and they are all highly relevant to our also making our way through the current morass of economic woes and global geopolitical turmoil.

1) Unless you are educated in what is a ‘fixed’ subject, in which no ongoing innovation is relevant (and there must be only a few that literally fit this description), what we study in schools tends to be what has been evaluated as ’sound’ — almost inevitably a rear view mirror assessment. This invariably means that information or set of viewpoints have been around for some time.  And there is therefore almost inevitably a lag between what is currently afoot in that field and what is taught. Whatever is leading the leading edge, will not usually be ratified, field tested, or deemed appropriate for inclusion in the academic pantheon for some time.

So if studying your field produces certitude rather than curiousity, arrogance rather than wonder, a set of fixed conclusions rather than a series of exciting questions and jumping off points for future inquiry, then what we are calling ‘education’ (which comes from the root word ‘educare’ meaning to ‘draw out of’ not ‘dump into’) is really just an imbibing and memorization exercise of potentially outmoded past conclusions — with perhaps some gained skill in the ‘thinking protocols’ (conventional ways of processing if you will) of that discipline. Hardly the best we should hope for!

2) At the end of most fields of study you ‘graduate’. And at many Universities you hear a ‘Commencement’ speech. This suggests you are entering life, commencing upon the business of applying what you’ve learned and parlaying it into productive contribution. Peter Drucker, one of the few true thinkers produced by the study of management, opined that ongoing adult re-education would determine the competitive advantage of nations. By implication also the competitive advantage of individuals. However, a successful education is an education in how little we know. We would all do well to remember that when the Delphic Oracle proclaimed Socrates to be the wisest man in Athens, Socrates himself suggested it was because he was the only man who knew he knew nothing.

If we have been truly educated, we respond to the vastness of our ignorance not with defensiveness, nor by fortifying our small deposits of knowledge with misguided battlements of affectation and preening, but by diving in with joy and engagement into life at large. We continue to read, we dialogue, we experience, we welcome those with knowledge in other fields, we experiment, we immerse, we iteratively become more than the past sum of our educational parts. My mentor of old, M. Scott Peck, suggested once that in every field, science no less than say theology, there are those who enter the field to escape uncertainty, they wish to fixate on the ‘known’. Whereas real scientists and real theologians enter the field to partake in its vastness, to embrace wonder. Each field has its own ‘fundamentalisms’, and it is the posture of fundamentalism per se that is far more dangerous than any particular fundamentalist. For that is how the contagion grows, that is how the cancer is passed on.

Few have understood this better than Isaac Newton who I suspect was prescient enough to realize that even his extraordinary advances in Physics would one day be to some extent transcended. He wrote:  “I do not know what I may appear to the world, but to myself I seem to have been only like a boy playing on the seashore, and diverting myself now and then finding a smoother pebble, or a prettier shell than ordinary, whilst the great ocean of truth lay all undiscovered before me.”  Even the world-altering ‘pebbles of knowledge’ Newton had gotten his hands on left his awe at the vastness of what there was yet to discover, undiminished.

3) All goal setting is a combination of education, will, sustained action and flexible course-correction. We all understand that we need the will to get past inertia and obstacles. We understand good intentions by themselves don’t achieve results, sustained action is needed. And we know when the unexpected happens, we have to shift gears, strategy and tactics. But underlying all of this is the willingness to treat each new goal as a ‘learning project’.

It would be fantastic to ask relative to each goal in life, “What will this require me to learn?” The learning could be intellectual, factual, emotional, interactive, statistical, mechanical, technological, cultural, personal, linguistic, paradigmatic, who knows? But as I learn more, I become capable of more. And that is what real education is all about. It is the humility to learn, the willingness to empty the cup of our current knowledge. It is the engagement and curiosity to make room within ourselves and our beliefs and perceptions for an enlarged understanding and for the fresh skills and reflexes that are called for as a result.

It is the very essence of real transformation.

When we look at all the stale, failed strategies and tactics that abound in the world, all the geopolitical and economic cul-de-sacs we seem to have arrived at, it seems emphatically clear that our world needs more and better Education urgently!

Let’s you and I join that movement!

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Frightful Flight Nonsense

Here’s more fun and exasperation from the ‘friendly skies’ courtesy of BOTH British Airways and Virgin Atlantic. While we snicker…and wince, let’s run a lint brush over our own businesses and see where we may be equally culpable. Let’s remove a few such ‘passion killers’ from the experience of our own customers and we’ll amplify loyalty, rebuying, referrals AND business success.

 
icon for podpress  Frightful Flight Nonsense [5:10m]: Play Now | Download


© Omar Khan 2009. All rights reserved.

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Emergency Vacation!

Here in Dubai I was given a call about a  meeting with a manager of a business seeking my custom. His colleague regretted that he’d be unable to keep the appointment, saying he had been called away on an ‘emergency vacation!’  Wow!  Bordering on the oxymoronic as it may be, her tone suggested that deep empathy for his plight was merited, especially with all the tonal embellishments she lavished on this curious phrase. I now know when I’m bordering on burn-out I may have to disappear on an ‘emergency vacation’. I recommend proactive ones instead however.

It’s amusing how many common phrases are oxymorons, in other words a contradiction in terms. Here are some I like particularly:

“Act naturally.”

“Clearly confused.”  Though huge swathes of us excel at this one, making it eminently clear that we have a penchant for confusion.

“Found missing.”

“Only choice.” This actually has philosophical reverberations. Isaiah Berlin was fond of pointing out that if you don’t educate yourself as to the available choices, you aren’t really free. In fact you aren’t choosing, you’re actually defaulting to what’s evident to you at that time often itself conditioned by conformity.

“Seriously funny.”

“Virtual reality.” Sandbagging our perceptual apparatus by blurring the distinction between what is the case and what is simulated. However, were one to dive into the debates about sense and perception, “things as they appear” and “things as they are”, we may find that virtually everything may well be…virtual reality.

“Law abiding illegal aliens.” As opposed, of course, to those who ignore laws other than those pertaining to residency as well?

“Business casual.” What is that? T-shirt and dress pants? Blazer and jeans? No jeans and definitely wear some socks with your loafers?

“Banking system.” That’s the current non-system, now in tatters, that melted down by imploding on itself, after trying hard Canute-like to keep back an ocean of reality that has finally asserted itself relative to the fact that you can’t just use money to make money — it really is a medium of exchange. And it works best, when value is what is exchanged, and not a venereal disease (as Warren Buffet has called it) of weird derivatives backed by the bizarre ‘insurance’ of credit-default swaps.

As ironies go, someone suggested that there may well be an ‘invisible hand’ governing markets, but it may ‘invisibly’ but palpably grope a few body parts we may not wish to have groped en route to recovery. Another wit opined that perhaps what the government is doing is tantamount to an invisible middle finger being given to taxpayers!

And so  ‘economic sanity’ may supplant ‘military intelligence’ in the oxymoron hall of fame, as more chastened military warriors gain wisdom and more economists demonstrate that you can get equivalent quality predictions from a Fortune Cookie. Jon Stewart’s spot on rant about CNBC’s blistering inaccuracy with economic predictions over the last few years may help us confirm yet one more utterly fitting oxymoronic candidate: ‘TV guru’ or ‘popular pundit’.

Throughout history real pundits have rankled, they’ve raised welts, in H.L. Mencken’s wonderful self-description, they have “comforted the afflicted and afflicted the comfortable.” It may be time to call them back from whatever extended emergency vacation they’ve been on.

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Absurdities Abound

Here are some absurdities from the road and from the headlines here in the US — all suggesting that we
are at our most absurd when we say things we don’t mean, do things that don’t make a positive
difference to our clients, or at a national level try to solve problems by stoking a fire
rather than putting it out.

 
icon for podpress  Absurdities Abound [6:04m]: Play Now | Download


© Omar Khan 2009. All rights reserved.

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Crazy Flight

Here’s a vivid example of how NOT to deal with a bad situation (a horrific flight experience I had recently) and some ideas of what we should be doing instead no matter what business we’re in.

 
icon for podpress  Standard Podcast [6:34m]: Play Now | Download


© Omar Khan 2009. All rights reserved.

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The Wrong Fossil Fuel!

I ran into  a senior leader in New York just before heading off to Dubai en route to Singapore where I am today as I write this.

She explained that her boss told her to tell the employees in her division that they’d all have to work seven days a week if they wanted to keep their jobs, and no matter what transpired or was achieved, there would no bonus whatsoever. This was communicated with that belligerent sense of almost victimized trauma today common in leaders of companies who have spent years racking up record profits and seem to have devolved into Jello upon having to weather a Grade A crisis and actually lead rather than just coasting.

This leader replied, “No problem, I’ll communicate that. And as they probably don’t have a lot of job options, they’ll probably comply. But presumably you’re ready, and so are we as a company, for the sharp drop in productivity that will follow?”  A total, glum, resentful silence followed.

Leaving this Shakespearean scene there, we can see that this woman leader hit the nail on the head. Sure we can deprive people of everything, and with a shrinking job market, hold them hostage to every overwrought whim we can summon.  And certainly panic can temporarily impel action…for awhile. We can terrify people into acquiescence, but certainly not into commitment or productivity, much less passion.

Fear and exhaustion are the wrong fossil fuels for performance. And arguably a downturn in which everyone has to create more with less, leverage all the company’s value drivers, optimize client relationships, find new ways of growing, ensure time is spent on the highest return activities, needs the discretionary energy and efforts of our best people, at all levels. How are we going to get it? Not by tormenting them and gloating over our dictatorial ability to convert workplaces into Gulags.

No, we’ll do it the way you get a measure of sacrifice and dedication at any time. By enrolling them for some larger end game — some stretch targets we can shoot for, some purpose to hang in there for, some vision to get behind. We’ll do it by throwing down a gauntlet that’s meaningful and which people want to respond to. We’ll do it by creating a greater sense of community (which crisis engenders naturally if we are focused towards a common goal), by leading from the front, by celebrating all progress and quick wins, and by finding imaginative ways of saying ‘thank you’ — some financial, some otherwise. Today, even a judicious little bit, will go a long way.

Leaders enroll leadership energies — a sense of purpose, mutual engagement, aligned commitment, a passion to achieve. And companies that get that from their people and teams, should reward them… however they can. That’s the fossil fuel smart companies, winning companies, will drill for and deploy!

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Omar’s Debut Podcast

With all the sound and fury in Washington about the stimulus package, here are some simple things that could be done to align us all to deliver the real results we need. And these work for companies as well as countries!

 
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© Omar Khan 2009. All rights reserved.

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