Author Archives: Omar Khan

The Nature of Value

Some members of my team from the US and UK spent a fascinating day with my co-author and friend, Alan Weiss. I had asked Alan to help us with a new process for helping companies convert current performance into potential performance. We’re excited…it seems we’re clearly onto something.
With any consulting offering, a common question is, [...]

THE REAL NATURE OF THE CONTROVERSY

There is currently much furore about the proposed building of a Mosque and Islamic Center two blocks from Ground Zero. The essential positions as best I can glean are as follows.
Those who feel the Mosque shouldn’t go up in that location are wielding signs saying things like, “You can build a Mosque at Ground Zero when we can build [...]

Judged By What?

I’m astonished by the number of people who bristle when you challenge them. Even if you challenge them on observable behavior (i.e. not letting others complete their sentences, or pecking at their “Crackberry” during a critical presentation, or being habitually late armed with a newly varnished excuse each time), they act as if you’ve launched [...]

The Price of Civility

Today as I arrived at our office in New York for a 9 a.m. meeting,  a number of us entered the elevator. This elevator requires that you have a building pass which you have to electronically swipe to be able to push the floor you want.
A well dressed gentleman with silver hair entered, and without [...]

The Intimacy of a Special Collection!

I’ve long been a fan of the restaurant Del Posto. It is stunningly elegant, formal and yet cozy, and the cuisine shines. It is haute Italian, of multi-Michelin star quality (and when they lose a Michelin star, I suspect a wayward night for the inspectors, not the kitchen), and yet with exotic imagination and whimsy.
My [...]

When Carpeting Doesn’t Work…

I love Changi Airport. Justifiably rated as the world’s best airport. Why? Because it’s designed to facilitate travel, not as an ego-testament to a designer. It’s not jaw-dropping…but then distances aren’t back-breaking either. Your luggage is there by the time you clear immigration, which usually takes less than 10 minutes. In fact, you can count [...]

Communication Matters!

Yesterday we were flying from New York to Jeddah Saudi Arabia — an arduous trip, mellowed by the superb First Class Suites on board Emirates.
We had four hours to “revitalize” at our Dubai “home” of Raffles Hotel Dubai.
We arrived at the airport in Dubai to learn the flight had been delayed from 4:15 pm to [...]

Unhappy with Happy Sheets

Course evaluations are usually dumb, counter-productive and distorting.  Conference evaluations are largely the same.
They are actually NOT “evaluations,” that is the problem. They are “happy sheets”.
Moreover, what you want from participants and attendees is not “evaluation” of the Conference or training session primarily (though secondarily, that can be relevant and interesting). What you want is [...]

Making Conferences Matter

I’m writing from Penang, Malaysia, after a Global Conference for a global personal care powerhouse. We helped design it, organize it, facilitate it, and to coach key leaders in engaging their people.
It was in direct contrast to typical Conferences which truly are elaborate time wasters. There are numerous problems with conventional Conferences.
1) They waste budget [...]

On This Night of…32 Stars!

Some events deserve all the gushing accolades they can garner.
What else could one say about the pantheon of greats that came together to pay tribute to D’Artagnan’s (the fine food purveyor who enabled the great Chefs of New York to bring in items like Foie Gras in the 80’s with which to revolutionize our palates?) [...]